1. Introduction
Al Hijama is committed to protecting your privacy and ensuring the responsible handling of your personal information. This policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
2. What Information We Collect
We may collect the following types of personal and health information:
- Full name, date of birth, contact details
- Emergency contact information
- Medical history, current health conditions, allergies, medications
- Treatment preferences and session notes
- Payment details and transaction history
- Practitioner referrals or correspondence
- Any other information you provide voluntarily
3. How We Collect Information
Information is collected directly from you via:
- Client intake forms (paper or digital)
- Online bookings and website interactions
- Email, phone, or in-person communication
- Practitioner notes during sessions
4. Why We Collect Your Information
We collect your information to:
- Provide safe, personalised services
- Assess suitability for specific treatments
- Communicate appointment details and updates
- Manage bookings, payments, and practitioner assignments
- Comply with legal and regulatory obligations
- Improve our services and client experience
5. Who Can Access Your Information
Your information may be accessed by:
- Management for operational and compliance purposes
- Therapist that’s providing your care
- Staff are bound by confidentiality agreements and professional standards.
6. How We Store and Protect Your Information
We store your information securely using:
- Password-protected digital systems
- Locked physical storage for paper records
- We take reasonable steps to protect your data from misuse, loss, unauthorised access, or disclosure.
7. Disclosure to Third Parties
We do not sell or share your personal information with third parties unless:
- You provide written consent
- It is required by law (e.g. court order, health authority)
- It is necessary to prevent serious harm or injury
8. Accessing and Updating Your Information
You may request access to your personal information or ask for corrections by contacting us. We will respond within a reasonable timeframe.
9. Consent for Minors
For clients under 18 years of age, consent must be provided by a parent or legal guardian. We treat minors’ information with the same level of confidentiality and care.
10. Website and Digital Privacy
If you interact with our website or digital forms, we may collect usage data (e.g. cookies, IP addresses) to improve functionality. You can manage cookie settings via your browser.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.
12. Contact Us
If you have any questions, concerns, or complaints about how your information is handled, please contact us.